How not to tell customers their data is at risk: the perils of the Optus approach

Edwina Luck, Queensland University of Technology and Nicholas Grech, Queensland University of Technology Optus fears data on up to 9.8 million of its customers has been accessed in a sophisticated cyberattack – including, for some customers, passport and drivers licence details, as well as phone numbers, dates of birth and email addresses. It made the… Continue reading How not to tell customers their data is at risk: the perils of the Optus approach