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Frequently Asked Questions (FAQ)

Frequently Asked Questions


How is technical support?
Excellent. We provide some of the best technical support that you will find. Every new license purchase includes one(1) year Priority Support. Priority Support is provided via our Priority Support Ticket System (PSTS). PSTS is monitored 24/7. Support responses are typically within 24 hours. After one year, you need to renew your Priority Support at the cost of $24.95 for an additional one year access to Priority Support. The fee is per domain / license. It is optional. You can still request support via Regular Support Forum. In the case of the latter, the forum is monitored M-F (excluding holidays). Support responses are typically 48-72 hours. Our professional technical support agents are dedicated to resolving any issues to the complete satisfaction of all parties..

Last Revised: 2015-04-29 19:53:43

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