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Frequently Asked Questions (FAQ)

Frequently Asked Questions

Do you offer telephone technical support?
Sorry, no. Although we do provide a telephone number and Live Chat for contact, all client support is via the web-based Priority Support Ticket System (PSTS) or Regular Support Forum. Live Chat and our telephone number are only for presales support: handling enquiries from non-clients who are considering purchasing Password Sentry, and not clients who have already purchased Password Sentry. We lack the resources and manpower to man Live Chat and the telephones to provide technical support. That said, PSTS and Regular Support are monitored daily (including holidays), and typically you can expect a response by a support agent within 24 hours: commonly within one hour if posted during our business hours between 9am and 5pm (Pacific Standard Time; PST).

Last Revised: 2015-08-06 19:59:39

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