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Latest Version [8.00202403031] Last Updated [Mar-03-2024]

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Terms of Service

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Legal Policy

This is the website of PasswordSentry. Any individual's or organization's purchase of any of our products and/or services (hereinafter "PasswordSentry") constitutes acceptance by that individual or organization (hereinafter "CLIENT") of PasswordSentry TERMS AND CONDITIONS.

PasswordSentry provides services to the CLIENT in exchange for payment of the listed fees. Payments must be submitted in advance of service and in accordance with the billing and ordering procedures set forth by PasswordSentry. All prices are quoted in US dollars.

The documents and related graphics published on this website could include technical inaccuracies or typographical errors. Changes are periodically added to the information herein. PasswordSentry may make improvements and/or changes herein at any time. PasswordSentry makes no warranties or guarantees to the CLIENT, either expressed or implied, for any service or goods it provides. PasswordSentry expressly disclaims all warranties, express or implied, with regard to the accuracy or adequacy of the services, goods or information provided. Neither PasswordSentry or its employees assumes any liability to anyone for any special, indirect or consequential damages or any loss whatsoever resulting from any access, use or inability to use PasswordSentry or for any errors or omissions on either the part of PasswordSentry or its Internet service providers. PasswordSentry reserves the right to refuse or terminate service to any CLIENT for any reason not prohibited by law including but not limited to the CLIENT furnishing false or misleading information or violating the rules. Further, it is up to the discretion of PasswordSentry whether to offer a refund (full, partial or none) when the CLIENT has acted improperly.

PasswordSentry waiver of any breach or default by CLIENT of PasswordSentry TERMS AND CONDITIONS OF SERVICE shall not be construed as a waiver of any future breach or default and shall not affect the validity of the PasswordSentry right to enforce any provision of its TERMS AND CONDITIONS OF SERVICE. PasswordSentry acceptance of any full or partial payment during the continuance of any breach or default shall not constitute a waiver of such breach or default.

Linked sites are not under the control of PasswordSentry and PasswordSentry is not responsible for the contents of any linked site or any link contained in a linked site. PasswordSentry is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by PasswordSentry of the site. If you are having a problem on another website, then this is NOT the site to report problems or abuses. We distribute web application software and provide services / tools to other sites which often link back to us. However, link backs to our site from other sites does NOT in any way reflect a relationship, or affiliation with the linking site. If you have a problem with the linking site, then you'll need to contact the site as we often do NOT even know a particular website is using our software or services, let alone who to contact with the site.

Support Policy

Same-day via Priority Support Ticket System (PSTS) by our professional support techs. Technical support is available 7 days a week, 365 days a year - including all holidays. Same day response time. Unlimited and but fee-based. Priority Support is non-subscription based. You will not be rebilled when it expires. At the end of the plan when it expires, you will be reverted back to the Regular Support. Before your Priority Support expires, you will be notified. Fee is $20.00 (USD) for 1 Month Priority Support, or $180.00 (USD) for 12 Month Priority Support.

Regular Support via our Community Forum. Technical support is available 5 days a week excluding all holidays. Response time can vary, and no guarantee with respect to if we respond and when. Unlimited and free.

Refund Policy

Refunds will be honoured either when a purchase is not processed in a timely manner or in the event of an unresolvable technical difficulty which prevents access to a PasswordSentry website thereby preventing you from downloading the product, or requesting installation. Refunds will also be honoured if PasswordSentry cannot be installed on your server. To receive a refund, customers must first obtain approval via email by describing and attempting to resolve the technical problem within 30 days of purchase. Upon authorization for the refund, the CLIENT will be contacted via email to supply the necessary information to complete the refund. After 30 days, no refunds will be honoured, under any circumstances. Any refunds or charge-backs processed without the consent of PasswordSentry will result in legal action against you for software piracy. We take this issue very seriously, and have no tolerance for those who pirate software products.